Referral Services

Panorama Veterinary Clinic and Specialist Centre is proud to have been the first veterinary practice to offer specialist surgical services to the Cape Town community. Our team has continued to grow and now offers services in multiple veterinary specialities.

With over 30 years of experience, our team receives trusted referrals from all over South Africa. We have a tradition of excellence and are committed to offering every patient and client the best level of care available. Our specialist teams work closely together to offer a fully collaborative approach to patient care and therapy.

 

What is a veterinary specialist?

A veterinary specialist is a qualified veterinarian who has undergone rigorous additional training for several years in a specific discipline. To be recognised as a specialist veterinarian in South Africa, a veterinarian undergoes a training programme at dedicated facilities of at least 3-4 years under the direct supervision of veterinary specialists of various disciplines. During this time, the specialist in training (known as a resident) needs to complete a research project, additional Master’s degree or equivalent qualification, present at national and international scientific congresses, as well as publish at least two original articles in scientific journals. Prior to receiving specialist recognition, the resident undergoes extensive examinations in the theoretical and practical aspects of their chosen speciality.

Which specialist do I see?

Our renowned veterinary specialists have various areas of expertise. To make your visit to Panorama as smooth as possible and to ensure that you and your pet see the specialists best suited to help you, we advise that you request a referral from your general practitioner veterinarian.

How do I make an appointment?

If you’re seeing a specialist veterinarian, we need a referral from your general practitioner just as your own general practitioner will refer you to a specialist. If you have been referred to one of our speciality services.

What to do on the day of your appointment

Please do not feed your pet breakfast on the day of your appointment. Feeding your pet prior to the consultation may interfere with the tests or procedures your pet may need on that day. If your pet requires medication that needs to be given with food, please contact us prior to your appointment for further instructions. Please ensure to arrive 10-15 minutes prior to your scheduled appointment time on the day of the visit. Please bring along any medication, vaccination information and results given to you by your referring veterinarian.

What to expect during an appointment

During a consultation, your veterinarian will discuss your pet’s history, previous results and symptoms with you in detail. The veterinarian will then conduct an examination and decide, together with you, the best way forward for your pet. Please prepare that your pet may be admitted for the day for additional testing or procedures.

What happens after the appointment?

Once your pet is ready to go home, someone from our friendly client support team will give you a call. Please settle your account at reception. A summary of the findings and an action plan will be discussed with you on discharge. If there are any outstanding results, you will be contacted with these results as soon as they are available. Please be patient while waiting for these results. A detailed report will be sent to your referring veterinarian after the visit and once all the results have been finalised.

Payment options

We understand that advanced veterinary care is costly and that expenses may occur unexpectedly. To prepare for these unexpected costs, we strongly advise that all pet owners consider pet insurance to prepare for these costs. As we are not a registered financial institution, we can’t provide pet parents with credit, and all bills are required to be settled in full upon discharge. The expected costs will be discussed with you in detail upon consultation and admission of your pet. For additional finance options, please visit www.mediwallet.co.za. We accept cash, credit cards, Snapscan, electronic internet transfers (with the provision of proof of payment) and direct payment from some pet insurance providers.

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