Panorama General Practice
At Panorama Veterinary Clinic, our experienced general practitioner veterinarians offer routine and emergency consultations for all your pets’ healthcare needs when you need it. We perform everything from vaccinations with annual health checks, weight management and export certification to dental healthcare, neutering and various other preventative or emergency surgeries.
What can I expect during a visit?
We are committed to providing the highest level of care to our patients and you, the pet parent. During a consultation, we discuss concerns, capture a full history, conduct a physical examination, perform the indicated diagnostic tests and develop an appropriate treatment plan together with you for your pet.
What facilities are available at our General Practice?
We are fully equipped to support you and your pet if they need to be admitted to the hospital. Our 24-hour vet-supervised hospital with ICU for our critically ill patients will ensure that your four-legged family member is well taken care of.
Our team of veterinarians work with the full support of our specialist veterinarians. If your pet requires specialist care, your veterinarian will discuss the option of referring you to one of our renowned in-house specialists.
Our advanced facilities consist of:
- Dedicated operating theatres with specific preparation areas
- Separate cat and dog hospitalisation wards
- Intensive care unit for critical patients
- Advanced diagnostic facilities
Why Choose Panorama?
- 24-hour care, seven days a week, every day of the year
- Same-day appointments for urgent cases
- Microchipping and travel checks
- Dental healthcare
- Weight clinic and dietary advice
- Routine and complex surgeries
- Ultrasound and digital radiology
Services We Offer
Preventative Care Consultations
Puppy & Kitten Wellness Plans
Emergency and ICU Care
Diagnostic Lab Services
Specialist Imaging (CT & MRI)
Dog and Cat Sterilisation
For Our Pet Owners
Worm & Parasite control
Pet Health Information: Dogs
Pet Health Information: Cats
Pet Health Information: General
What are safe snacks to give my pets?
Good snack ideas include carrots, broccoli, plain low-fat yoghurt and blueberries. Cooked vegetables such as beans, butternut or pumpkin work well too. On hot days you could freeze small amounts of fresh fruits or vegetables with some water, and then your pet can enjoy their own ice-lolly treat.
What should I do in an emergency?
Rush your pet to the closest vet. If there is severe bleeding, apply pressure to the area. Keep your pet as still/quiet as possible and avoid feeding them on the way.
How does repeat medication work?
If your pet needs a refill for chronic medication, our vets will open a 6-month script for that specific medication. You will be able to collect the medication on a month-to-month basis. If the script has expired, your pet has to be seen by a veterinarian for a check-up by law.
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What if I cannot afford treatment?
Private veterinary care does incur a cost. If not affordable, treatment with welfare is advised. MediWallet is an alternative credit provider.
My animal is booked in for surgery tomorrow - what should I expect?
For any booked procedure (blood tests, scans or surgeries), your pet will be boarding with us for the day. Please do not feed them anything after 10 pm the night before, although water is allowed. The admission time is between 7 am – 8 am. Once your pet is awake, or the tests are complete, the vet or nurse will contact you with a discharge time in the afternoon. Results will be discussed when received by the Vet; this can take anything from 3-14 days, depending on the test.
My pet ate…!
Please see the information on Poisons and Household Dangers. Contact us on 021 930 6632 if you have any queries.
Can you help my rabbit or parrot?
At Panorama Veterinary Clinic, we treat cats and dogs only. For other pets, refer to the Cape Exotic Animal Hospital (CEAH).
How long will I wait for my pet at the appointment?
Please arrive at least 5-10 minutes early for your consultation time. The consultation will be about 30 minutes, and if admission is indicated, your pet will stay for the afternoon or overnight, as indicated by your vet.
Can I visit my pet in the hospital?
We cherish the bond you have with your pet and encourage visiting your pet when they are admitted to the hospital for a couple of days. Visiting hours to our hospital are limited to 30 minutes, and we ask that you limit the visitors to two people per pet. While visiting, please visit your pet please refrain from touching the other pets in the hospital. Please try and keep your pet calm and quiet when visiting. If you have any concerns during your visit, our nurses will happily assist. Unfortunately, your veterinarian may not always be available to discuss your pet with you during your visit. Please schedule a discussion if you would like to do so, during our daily feedback calls.
Is there an after-hours surcharge?
Yes, an after-hours surcharge does apply. Please see our business hours for normal consultation times.
Do you do grooming and nail clips?
Unfortunately, we do not offer grooming services but may assist with nail clips and anal sac expressions. Please contact us to schedule an appointment for these visits.
Should my pet be on medical cover?
Yes, it is highly recommended that you have medical coverage for your pet, as we never know when accidents or dreaded diseases will come across our pet’s path. There are various schemes offering different levels of coverage.
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Do you do home visits?
Home visits require pre-booked consultations with special permission, and a travelling surcharge applies. Please contact the clinic to find out if you are within the service area.
How much will my pet’s treatment cost?
For details of consultation fees and pricing of routine procedures such as neutering, please contact us on 021 930 6632. If your pet needs complex tests or treatments, then your vet will discuss an estimate of further costs at the time of the consultation. Together, you will decide the best plan forward for your pet.
Will the costs of my pet’s treatment be covered by insurance?
Every medical cover company and plans differ. Checking with your insurance company about your level of cover, any exclusions you may have, and what excess you will need to pay, is recommended prior to your visit. Please contact your insurance company directly. We can assist with parts of the process; however, most cover companies prefer to liaise with the policyholder directly.
My pet has medical insurance, can Panorama Veterinary Clinic claim directly so I don’t need to settle my account?
In most instances, you will be required to settle the bill in full and submit a claim to your insurance company. Few companies offer an option to pay the veterinary practice directly, and in such cases, we can assist you. Please see our Payment Options section for our policy on direct claims.
Can my dog become a blood donor at Panorama Veterinary Clinic?
Yes, we accept dogs and cats as blood donors. Blood donors are the true superheroes of the veterinary world. Pre-requisites for blood donation are that your pet must have good health, have a good temperament and be easily handled. Our donor dogs need to be over 25 kg and cats over 3.5 kg. Please see our Blood Donor page for more information.
Do you have a vet that specializes in the breed of my dog?
Our team of general veterinarians are well equipped to tend to all breeds of dogs and cats.
My pet is in pain. Can I give my pet Myprodol/Ibuprofen/Panado etc?
Eliminating pain is crucial, and we don’t want our pets to be in pain. However, please do not give your pet any human medication, as this can have severe (even fatal) effects. Please make an appointment if you suspect your animal is in pain. Your veterinarian will assess your pet and give you the correct advice.
Do you offer euthanasia services?
Yes. As pet owners, we regrettably come face-to-face with one of the toughest decisions to make – the dreaded decision to say goodbye. Pets become members of our families as they personify the true meaning of unconditional love and affection. We offer comfort and guidance for you and your pet every step of the way.